Cancellation Policy

Cancellation Policy

Cancellation requests must be in writing and emailed to [email protected].

If a cancellation request is received 30 days or more before the course start date, a course voucher for the full payment amount may be provided, or a refund minus a $200 handling fee can be issued via the original payment method. Within 30 days of the course start date, no refunds will be issued, but a course voucher minus the $200 handling fee can be provided. If a cancellation request is not received prior to the start of the course, no refund or voucher will be provided.

CfPIE reserves the right to modify the material or presenter for each course session.  In the unlikely event a course session must be cancelled, CfPIE will immediately notify registrants with the option to transfer to a future session at no extra charge, receive a course voucher for the full amount, or provide a full refund via the original payment method.

Course Voucher Policy

Course Vouchers are valid for 12 months from the date of issue and may be utilized by the original registrant or another employee at the same company. If a voucher is applied to a higher-fee course, an invoice with the remaining balance will be provided which can be paid by any of our standard payment methods. If a voucher is applied to a lower-fee course, no partial refund can be provided.

Substitution Policy

Substitutions are accepted at no penalty with written notification from the original registrant or a company representative in advance of the course start date. All substitution requests must be in writing and emailed to [email protected]. This email must include the substitute attendee's name, address, email address and phone number. If a substitution request is not received prior to the start of the course, no substitution, refund or voucher will be provided.